queen 9 Privacy Policy: How We Handle Your Data

1What Information queen 9 Collects

When you register with queen 9, we ask for information needed to create a functioning and verifiable account. This includes your legal name, date of birth, contact details such as an email address and mobile number, and a residential address. For identity checks and eligibility reviews, you may also be asked to provide a government-issued identification document, proof of address, or other verification records.

Payment and Transaction Information

When you make a deposit or submit an eligible withdrawal request, queen 9 processes relevant payment details. This may include the name associated with a GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, Visa, or Mastercard account, transaction references, PHP amounts, and timestamps. We do not store complete card numbers directly and handle card data in accordance with applicable payment security standards.

Activity and Technical Data

queen 9 automatically collects certain technical data when you access the platform. This can include your IP address, device type, operating system, browser version, session start and end times, pages visited, game or market activity, and interaction patterns. This information helps us maintain security, review account integrity, identify technical problems, and understand how the service is used.

Communications and Support Information

When you contact queen 9 through an available support channel, we may record the content of the exchange, your contact details, and any attachments you submit. This is used to respond to your request, maintain a record of the interaction, and support any follow-up that may be needed.

2How queen 9 Uses Your Information

The information collected by queen 9 is used to deliver and improve the service for Filipino players. The main purposes are described below.

Account Creation and Operation

Your registration details allow queen 9 to create a unique account, verify eligibility, link a PHP balance, maintain session continuity, and process account requests. Without accurate personal information, key account functions may be unavailable.

Identity, Age, and Eligibility Verification

queen 9 may use provided information and, where appropriate, third-party verification services to confirm that an account holder meets the age requirement of 21 years old and other eligibility conditions. This check may occur during registration, before a payment, or when account details change.

Payment Processing and Account Management

Transaction data is used to credit deposits, process eligible withdrawals, reconcile balances, and review payment issues. Your information may be shared with payment providers as necessary to complete an authorised transaction.

Security and Fraud Prevention

queen 9 uses account, device, transaction, and activity data to detect and investigate suspicious behaviour, unauthorised access attempts, misuse of payment methods, duplicate accounts, collusion, or other conduct that could harm the integrity of the platform or other users.

Responsible Gaming and Player Protection

Activity and account information can support the application of deposit limits, cooling-off periods, self-exclusion records, and age restrictions. When a player has requested a restriction, relevant data is used to maintain and enforce it across queen 9 services.

Service Communications

queen 9 may send transactional messages to your registered contact details. These include deposit confirmations, withdrawal updates, verification requests, account notices, and relevant policy updates. You must keep your contact information current so that important messages reach you.

3Legal Basis and Applicable Obligations

queen 9 processes personal information on the basis of the agreement formed when you register for an account, legitimate interests in operating a secure and compliant service, obligations that may apply under applicable requirements, and consent where specifically obtained.

Philippine data protection principles, including those under the Data Privacy Act of 2012 (Republic Act 10173) and relevant regulations, inform how queen 9 handles personal information for users in the Philippines. This includes treating sensitive personal information with additional care, implementing reasonable security measures, and honouring the rights of data subjects to the extent applicable.

You have the right to be informed about the processing of your personal information, to access information we hold about you, to correct inaccurate details, to object to certain uses, to request erasure where permitted, and to receive a response to a data-related complaint. These rights are subject to applicable exceptions, account obligations, and legal requirements.

Requests relating to your queen 9 data can be submitted through the official account process. We will respond within a reasonable period and may need to verify your identity before processing the request. Some requests may not be possible where the information is required for security, an active transaction, a pending obligation, or another legitimate purpose.

4Sharing and Disclosure of Information

queen 9 does not sell personal information to unrelated third parties for their independent marketing purposes. Information may be shared with selected parties for defined purposes connected to the delivery of the service.

Service and Technology Providers

Third-party providers may process personal data on behalf of queen 9 as part of delivering specific functions. This can include identity verification services, payment processing partners, game platform suppliers, cloud storage and hosting providers, fraud detection tools, customer support systems, and security monitoring services. These providers are expected to handle data only as instructed and in accordance with applicable requirements.

Payment Network Participants

When you make a deposit or eligible withdrawal using GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, Visa, or Mastercard, relevant transaction details pass through the networks and institutions involved in settling that payment. Their handling of information is governed by their own policies and applicable financial regulations.

Regulatory and Legal Obligations

queen 9 may disclose personal information to applicable regulatory bodies, law enforcement, courts, or other authorities when required or permitted by law. This includes responses to lawful requests, prevention of fraud, and protection of the rights and safety of account holders and the platform.

Corporate Transactions

If queen 9 undergoes a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that process. Affected users would be informed in accordance with applicable requirements.

5Cookies and Device Data

queen 9 and its technology partners may use cookies, local storage, pixel tags, and similar tools when you access the platform through a web browser or mobile device. These serve several functions.

Essential Session Cookies

Some cookies are required for the queen 9 platform to function. They maintain your logged-in session, remember language preferences, support secure form submissions, and allow basic navigation. Blocking these may prevent certain account features from working correctly.

Security and Fraud Detection Cookies

Cookies and device fingerprinting techniques may be used to detect unusual login patterns, identify multiple accounts from the same device, flag suspicious transaction sequences, and support responsible gaming enforcement such as self-exclusion matching.

Analytics and Performance Data

queen 9 may use analytics tools to understand how players navigate the platform, which game categories are most visited, where technical errors occur, and how page performance can be improved. This data is typically processed in aggregated form and helps shape practical improvements to the service.

Most browsers allow you to manage cookie settings through their preferences menu. Adjusting these settings may affect some platform functions. You can also clear stored data through your device settings, though this may end active sessions.

6Data Retention

queen 9 retains personal information for as long as an account remains active and for a reasonable period after closure. Retention periods are determined by the purpose for which the information was collected, applicable legal and regulatory requirements, the need to support security investigations, and the resolution of any outstanding transactions or disputes.

Transaction records, account activity logs, identity verification records, and responsible gaming history may be kept for a longer period than general account information due to financial, security, and compliance requirements. Information used solely for session management may be removed more quickly.

When information is no longer needed for a legitimate purpose and no retention obligation applies, queen 9 will delete or anonymise it using available data management processes. Anonymised data may be used for statistical or analytical purposes and would no longer be considered personal information.

7Security Measures and Your Responsibilities

queen 9 implements technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or loss. This can include encryption of data in transit, access controls limiting which staff can view specific categories of information, monitoring of system activity for suspicious events, and processes for managing a potential security incident.

No system can guarantee complete security. The protection of your queen 9 account also depends on actions you take personally. Use a unique and strong password that is not shared with other services. Keep one-time verification codes, wallet PINs, and payment credentials completely private. Sign out of the platform after each session, particularly on a shared device.

Reporting a Security Concern

If you notice an unfamiliar login, transaction, account change, or message from queen 9 that you did not request, stop using the account and report the issue through the official support process without delay. Continuing to transact while a security issue is unresolved can complicate the review.

8Children and Minor Protection

queen 9 is strictly for adults aged 21 and above. We do not knowingly collect personal information from anyone below the minimum age. If information suggesting that a user is under 21 is identified during registration or a later check, the account may be restricted pending review and any associated balance handled according to applicable requirements.

Account holders are responsible for ensuring that minors do not access their queen 9 credentials, active sessions, payment accounts, or devices used to access the platform. Consider device-level parental controls where the same phone or computer is used by younger household members.

If you believe that a queen 9 account has been created using a minor's information or that a minor has accessed the service through your account, please contact us through the official support channel immediately.

9Third-Party Services and Links

The queen 9 platform may operate alongside third-party game providers, payment networks, and technology services. When your data is processed by a third-party provider as part of a queen 9 service, the provider operates under appropriate agreements. However, if you access a separate third-party service through its own website or application, that party's own privacy policy will apply.

queen 9 is not responsible for the privacy practices of independent websites, financial institutions, or other platforms you access outside the queen 9 environment. Payment providers such as GCash, Maya, GrabPay, and bank networks process transaction information under their own terms and applicable financial regulations.

Be cautious about sharing queen 9 account information or payment credentials on any channel that is not an official part of the platform. Phishing messages may appear to come from familiar services. Always verify the source before responding to a request for personal details.

10Changes to This Privacy Policy

queen 9 may update this Privacy Policy to reflect changes in the service, applicable requirements, security practices, or the ways personal information is processed. The effective date shown at the top of the page will be updated each time a change is made.

For significant changes, we may notify registered users through an account notice or message to the registered contact details. However, you are encouraged to review this page periodically rather than relying solely on notifications.

Continued use of the queen 9 platform after a policy update takes effect indicates your acceptance of the revised Privacy Policy. If you do not agree with a change, stop using the service and contact us to request account closure after resolving any pending activity.

Questions about this Privacy Policy or requests related to your personal information should be submitted through the official queen 9 account process or by emailing support@queen9.net. Please provide enough detail for us to understand your request and verify your identity before responding.